💌 RETURNS & EXCHANGES
✨ Handmade with care
Each Kawaii Pals piece is carefully handcrafted and delicate by nature. We want you to love your item—but also understand that handmade items require gentle handling.
🔁 RETURNS
We currently do not accept returns for change of mind, as all items are handmade and often made to order.
🩹 DAMAGED ITEMS
If your item arrives damaged, we’ve got you.
Please contact us within 48 hours of delivery with:
We will offer:✔ Repair✔ Replacement (if possible)
📦 LOST PACKAGES
Once your order has been shipped, it is in the hands of the shipping carrier.
We are not responsible for lost or stolen packages, but we will do our best to assist you in contacting the courier.
👉 We highly recommend choosing tracked shipping.
⏳ TIMEFRAME
All issues must be reported within 48 hours of delivery.After this period, we may not be able to offer support.
🖤 IMPORTANT
Due to the nature of handmade jewelry and accessories:
Small variations may occur
Pieces should be handled with care
Damage caused by misuse is not eligible for repair or replacement
